Frequently Asked Questions
Everything you need to know about our gourmet coffee and chocolates.
How do you ensure the freshness of your coffee?
We roast our coffee in small batches and pack it immediately in high-quality bags with one-way valves. This process locks in the aroma and flavor, ensuring you receive the freshest beans possible directly from the source.
Do you offer international shipping?
Yes, Café Britt ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and the shipping method selected at checkout.
Are your products sustainably sourced?
Absolutely. We are committed to ethical sourcing and work directly with local farmers to ensure fair wages and environmentally friendly farming practices that preserve the biodiversity of the regions where we operate.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our customer service team within 15 days for a replacement or refund.
How should I store my coffee and chocolates?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Chocolates should be kept in a dry environment between 60-70°F (15-21°C) to avoid blooming or melting.
Can I track my order once it has shipped?
Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.